| Wheelchair-accessible facilities including a car park and entrance. | Increased cost for shower usage at $5 for 5 minutes, which is considered expensive by many. |
| Clean and well-maintained restrooms. | Complicated payment system for showers, transitioning away from a coin system. |
| Affordable toilet usage at $0.50. | Need for a kiwicash tag to use shower facilities, which can add to costs for new users. |
| Availability of showers for those in need, although they have become more expensive. | Some users feel that the new payment system detracts from the convenience. |
| Parents' room equipped with a microwave and hot water for convenience. | Earlier closing hours compared to previous operations. |
| Friendly staff providing a positive customer experience. | |
| Nearby park with activities for kids. | |
| Various amenities like hairdryer, bidet, locker-room style changing area, tampon and condom machines. | |
| Multiple opening hours throughout the week for accessibility. | |