| Location is convenient for Mernda Station users. | Extremely poor condition; requires significant improvement. |
| Provides a basic facility for travellers. | Frequently unclean and unhygienic. |
| Available when other options may be limited. | Strong unpleasant odours are often present. |
| Lack of basic amenities like soap and paper towels is common. | |
| Vandalism is a recurring issue. | |
| No hand dryers or functioning ventilation. | |
| The zero-star rating reflects the consistently negative experiences reported. | |
| Feels unsafe, particularly at night. |
| Spotlessly clean facilities. | Can get quite busy during peak times at the playground. |
| Excellent location within the Mernda Adventure Playground. | Limited seating outside the toilets. |
| Well-maintained and regularly serviced. | No baby change facilities (though this is being addressed). |
| Good accessibility for families with prams and those with mobility issues. | |
| Pleasant and welcoming atmosphere. | |
| Hand soap and paper towels readily available. |
| Location is convenient within the shopping centre. | Extremely poor hygiene standards reported. |
| Generally accessible. | Frequently unclean and smelly. |
| Hand dryers are available. | Lack of toilet paper is a common issue. |
| Soap dispensers often empty. | |
| Bins overflow regularly. | |
| Overall, a very unpleasant experience. |
| Located within a shopping centre with good shops. | Extremely dirty condition. |
| Urine present on toilet seats, floors, and walls. | |
| Requires urgent cleaning by centre management. | |
| Overall, a very unpleasant experience. |
| Recently repainted and updated. | Facilities are often described as disgusting. |
| Handy if one really needs to go. | Broken fittings and smashed tiles are common. |
| Urine and faeces are frequently present. | |
| Toilet paper is often unavailable. | |
| The smell is reportedly the worst experienced. | |
| Disabled and male toilets are similarly poor. | |
| Ladies' toilets are also not much better. | |
| Significant graffiti and vandalism are present. | |
| The flushing power in the male toilets is weak. | |
| The toilets require serious renovations and maintenance. | |
| Management is criticised for the state of the facilities. |